Politiques pour The Goodlife Company SA

Sur cette page figure la politique de retour et remboursement ainsi que la politique sur la vie privée telles qu'adoptées par The Goodlife Company SA.

Politique de retour et de remboursement

Merci d'avoir fait vos achats chez Goodlife Coffee.

Si vous n'êtes pas entièrement satisfait de votre achat, nous sommes là pour vous aider.

Retours

Vous disposez de 5 jours calendaires pour retourner le café à partir de la date à laquelle vous l'avez reçu. Pour être éligible à un retour, le café doit être dans l'emballage original et non ouvert.

Remboursements

Dès que nous recevons votre café, nous l'inspectons et vous informons que nous avons reçu votre café retourné. Si votre retour est approuvé, nous effectuerons un remboursement sur votre carte de crédit (ou sur le mode de paiement initial). Vous recevrez le crédit dans un certain nombre de jours, en fonction des politiques de l'émetteur de votre carte.

Expédition

Vous serez responsable du paiement de vos propres frais d'expédition pour le retour de votre article. Les frais d'expédition ne sont pas remboursables. Si vous recevez un remboursement, les frais d'expédition de retour seront déduits de votre remboursement.

Nous contacter

Si vous avez des questions sur la manière de retourner votre café, n'hésitez pas à nous contacter.

Livraison contre signature et vol de paquet

Par défaut, la livraison de votre paquet n'est autorisée que contre signature. Lors du paiement, vous avez la possibilité de désactiver cette option, si vous n'êtes pas à la maison à la date de livraison donnée par exemple. Cependant, en cas de vol du paquet après dépôt par notre partenaire de livraison Planzer, nous serons dans l'impossibilité de vous rembourser votre commande.

Privacy Policy for The Goodlife Company SA

At The Goodlife Coffee Company, accessible from www.thegoodlifecoffee.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Goodlife Coffee Company and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Goodlife Coffee Company. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

The Goodlife Coffee Company follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, The Goodlife Coffee Company uses cookies. These cookies are used to store information including visitors preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users experience by customizing our web page content based on visitors browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of The Goodlife Coffee Company. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Goodlife Coffee Company, which are sent directly to users browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that The Goodlife Coffee Company has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

The Goodlife Coffee Company's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. The Goodlife Coffee Company does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

+41 21 861 18 18
info@thegoodlifecoffee.com